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Fees and Cancellation Policy
FEES
Fees are payable in full at the commencement of your appointment.
Cash or credit card accepted
*Travel costs apply if over 40mins travel time (via Google Maps from Woodcroft).
Travel cost between 40-60 mins $30
Travel cost over 60mins $60
Cancellation policy
In the event you need to change or cancel your booking, our cancellation policy is as follows:
if a booking is cancelled more than 48 hours prior to the scheduled time, there is no charge payable by you.
if a booking is cancelled less than 48 hours (business days) prior to the scheduled time, 50% of the consultation fee is payable at time of cancellation.
If given appropriate notice, we are more than happy to reschedule. We will only reschedule appointments once at no cost to you. If you have rescheduled once already and you cancel the second time, this is considered a cancellation and fees will apply at the time of cancellation.
Reversal of monies paid will incur a 3% administration fee (regardless of reasons for cancellation). Please allow up to 10 days for monies to appear in your account.
Tots & Teddies Parenting Support reserves the right to cancel or reschedule appointments if required Intake Questionnaires/relevant consents are not completed at least 48 hours prior to scheduled appointment time.
We reserve the right to use our discretion depending on circumstances. If an appointment is cancelled at the last minute, this can be difficult to fill for another client who we may have already turned away.
Child Safe Environment Policy
26th January, 2022
Purpose of policy
Tots and Teddies Parenting Support provides services to families and children birth to 3 years of age. Caring for children brings additional responsibilities to ensure our clients are not harmed or at risk of harm. This policy outlines the roles and responsibilities for everyone working & volunteering for Tots and Teddies Parenting Support.
Commitment to the safety of children and families
Tots and Teddies Parenting Support t is committed to the safety and wellbeing of all children and families accessing our services. In our professional conduct, we always consider the impact of our behaviour on children and their families. We recognise the importance of establishing and maintaining a safe, child friendly environment where all children are valued and feel safe. This policy complies with Tots and Teddies obligations under the South Australian Children and Young People (Safety) Act 2017 to create child safe environments.
All Staff and Volunteers
● treats everyone (this includes staff, volunteers, students, children, young people and parents) with respect and honesty and ensures equity is upheld including those of different race, ethnicity, gender, gender identity, sexual orientation, age, social class, physical ability or attributes and religious beliefs.
● ensures that children and young people are valued, respected and encouraged to participate and that the safety and protection of children and young people is always the first priority
Scope of policy
This policy applies to everyone involved in the provision of services by Tots and Teddies Parenting Support: for example, self, staff, employees, contractors, students, volunteers, children and families. It applies to services provided both in person and via telepractice.
Privacy Policy
Privacy and Confidentiality
Your right to privacy and confidentiality is respected. Tots and Teddies Parenting Support are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
“Personal information” is information we hold which is identifiable as being about you.
Collection of personal information
To ensure our service is tailored for your family, Tots and Teddies will receive and store personal information you enter onto our website, provide to us directly or give to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to provide services as agreed. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information.
We may also collect any other information you provide while interacting with us.
How we collect your personal information
Your personal information is collected from you in a range of ways, including when you interact with us electronically or in person, when you access our website and when our services are provided to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
Use of your personal information
Personal information gathered may be used to provide you with information, updates and our services. It may also be used to make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
Staff or Volunteers working with Tots and Teddies may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
Disclosure of your personal information
Your personal information may be disclosed to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services and with your consent.
We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
Your personal information may be used to protect the copyright, trademarks, legal rights, property or safety Tots and Teddies Parenting Support, its customers or third parties.
Information may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
In the event there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
By providing your personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where your personal information is disclosed to third parties, we will request that the third party follow this Policy regarding handling your personal information
Security of your personal information
We are committed to ensuring that the information you provide to us is secure. To prevent unauthorised access or disclosure, suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure have been put in place
The transmission and exchange of information is at your own risk. We cannot guarantee the security of any information that you transmit to us or receive from us. Although all reasonable measures are taken to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
Access to your personal information
You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date or incomplete, please contact as at karina@totsandteddies.com.au
We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send details of your complaint by email to karina@totsandteddies.com.au Complaints are taken very seriously and will respond shortly after receiving written notice of your complaint.
Changes to Privacy Policy
This Policy at any time, at our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
Website
Visitors to totsandteddies.com.au:
May have certain information collected such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, to improve our service.
Cookies
From time-to-time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies; however, you can choose to reject cookies by changing your browser settings. This may affect your ability to take full advantage of our website. Our website may from time-to-time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
Third party sites
Links to other websites not owned or controlled by us, maybe provided. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Tots and Teddies Parenting Support is not responsible for the privacy practices of other such websites. It is your responsibility to read the privacy statements of each website that collects personal identifiable information.